Will Greenwashing Result in Brand Avoidance? A Moderated Mediation Model

نویسندگان

چکیده

Greenwashing has become a widespread phenomenon and obstructs green products, but literature on how consumers react to misbehaving brands is still scarce. This study aims investigate the effect of greenwashing consumers’ brand avoidance, integrating mediating hypocrisy moderating CSR–CA belief. Data were acquired from questionnaire survey 317 consumers. Hypotheses tested in first-stage moderated mediation model with bootstrapping method using PROCESS program SPSS. The empirical results demonstrated that positive which partially mediated by hypocrisy. Meanwhile, effects avoidance are both weaker at higher levels Furthermore, also Based these findings, we recommend fulfill their environmental claims balance quality control, manufacturing costs environment protection. Moreover, government protection organizations should educate public there not necessarily tradeoff between corporate social responsibility (CSR) capability (CA).

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ژورنال

عنوان ژورنال: Sustainability

سال: 2022

ISSN: ['2071-1050']

DOI: https://doi.org/10.3390/su14127204